Car hire questions and answers

Wallacars.com is a comparison site and a CarTrawler affiliate. When you choose a car, you book and pay on CarTrawler's secure booking system. Your rental contract is with the supplier whose car you choose (for example Hertz or Sixt), and you sign it at the desk.

CarTrawler handles very large booking volumes for airlines and travel companies, and suppliers offer it rates that individual customers rarely get. You see those rates side by side for every supplier at your location.

Yes. The results show the supplier for every car, along with its rating, location (in terminal or shuttle) and full rental terms.

Most bookings can be cancelled free of charge up to a deadline before pick-up. The exact deadline is shown on each offer before you book and in your confirmation email. Changes and cancellations are made through Manage booking. Refunds aren't given for unused days once the rental has started.

The deposit is usually equal to the excess, and it's shown in the rental terms of every car. It's blocked, not charged, on the main driver's credit card at pick-up and released after the car is returned. See Deposit and excess explained.

You can pay for the booking with any accepted card. At the desk, though, the main driver must show a credit card in their own name for the deposit.

Usually, yes. The minimum age is typically 21, and young or senior driver surcharges may apply. Enter the real driver age in the search so the price and conditions shown are correct.

It lets the supplier know if your flight is delayed. Still enter your real pick-up time, and contact the branch directly if you'll be late for any other reason.

Most bookings are confirmed instantly and the voucher arrives by email within minutes. Some cars are "on request" and need the supplier's confirmation, which can take longer. Check your spam folder first, then use Manage booking to resend it.

Yes. Make a separate booking for each car, each with its own main driver. Two bookings under the same driver for the same dates may be flagged as a duplicate.

Charges after return are usually fuel, fines, tolls or damage. Ask the supplier for an itemised breakdown and evidence. If you can't resolve it, contact CarTrawler customer service through Manage booking with your booking reference.